Any miniature company faces the issue of mispacking models, and how they handle it is a very important aspect and really shows their level customer service. In the past I had to contact Wyrd for a missing set of arms for one of my Necropunks. This was from a blister of three punks. They provided a very timely reply and the whole process took a week or two. Not bad for something that cost them close to half of what the blister cost itself (they paid the shipping). I bought another player's Collette Crew at the last Adepticon, but didn't discover that one of my newly acquired Coryphee's was missing an arm:
I don't know when it went missing, but now I'm stuck with an armless model. Wyrd has put up a new form for missing pieces and I've decided to use this to see if I can offer a lesser amount of money in exchange for an arm. If we can't work something out then I may try my hand at sculpting a new arm for my Coryphee.
No comments:
Post a Comment